Return Policy

Effective Date: July 11, 2026

Overview

We want you to love your SÖMA experience. If something isn't quite right, we're here to help.

This Return Policy explains how returns and refunds are handled for purchases made directly through www.soma-skin.com.

Return Eligibility

If you're not completely satisfied with your purchase, please contact us at hello@soma-skin.com within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unopened and unused
  • Be returned in their original packaging
  • Be in resalable condition
  • Be accompanied by your order number or proof of purchase

For hygiene and safety reasons, we are unable to accept returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or issue refunds for:

  • Opened or used products
  • Products damaged after delivery through misuse or improper handling
  • Items returned more than 30 days after delivery

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@soma-skin.com.

To help us resolve your request quickly, please include:

  • Your order number
  • A brief description of the issue
  • Photos of the product and packaging, if applicable

If the issue is confirmed, we'll make it right as quickly as possible. This may include a replacement or refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error or a damaged or incorrect item.

Return Shipping

If your return is the result of a damaged, defective, or incorrect item, SÖMA will cover the cost of return shipping. For all other eligible returns, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returns that are lost in transit.

Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes to our business, legal requirements, or the services we provide.

When we make changes, we will update the Effective Date at the top of this page.

Contact Us

If you have any questions about this Return Policy, please contact us.